Research Support

Research Support

Field Management

SurveyService has developed relationships with other marketing research companies throughout the country that meet our high standards in terms of their facilities, staff and capabilities. Through these relationships we are able to effectively manage any type of qualitative or quantitative single or multi-market project.
Our capabilities include:

  • Selection of field sites and obtaining competitive bids within markets
  • Design of respondent screeners or questionnaires and preparation and distribution of study instructions
  • Schedule and coordinate setup of studies, project materials, and equipment
  • National respondent recruitment, reminder telephone call and confirmation letters
  • Distribute surveys/test materials to field sites and provide training/technical support
  • Conduct on site and off site quality control including auditing and validations to ensure proper administration of questionnaire and test product
  • Monitor daily progress and provide reporting
  • Compilation of data as required
  • Validations and final billing and processing of any payables including respondent incentives.

Global Research

We have alliances with global research partners that enable us to conduct research worldwide. We are able to facilitates translations, execution of research, and utilization of correct verbiage within a market relative to a particular industry worldwide.

Proprietary Panel / Database Development and Management

  • Develop and maintain proprietary databases across various platforms
  • Frequent updates ensure integrity of data
  • Panels/Databases developed via multiple methodologies including internet, telephone recruit, and direct mail

Inbound 800# Research

  • We provide inbound marketing research, customer satisfaction, customer service and support via our dedicated bank of inbound 800#'s.
  • In-house telephone switch programmer will establish inbound call routing based on your project's needs including multiple station coverage, customized voice mail and off-site call routing.
  • Comprehensive inbound reporting detailing caller origin by such variables as region and time of day can be provided

Mystery Shopping

  • On-site / In-store and telephone mystery shopping
  • Experienced financial, retail and other specialty based mystery shoppers
  • Product procurement in United States and Canada